TCM1000625 | How to identify if there is a held change of circs on a claim selected for IYF

Note: A held change of circumstances is a change that has been notified to us during In Year Finalisation (IYF) that affects the UY award period.

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar

• select ‘View’ from the options available. You will be taken to the ‘Key Entry Data – Applicant’ screen

• enter the customers NINO

• select the ‘All’ checkbox

• select ‘OK’.

If you are taken to the ‘Select Application’ screen

• select the relevant claim

• select ‘OK’. You will be taken to the ‘Select Application Version’ screen

• go to Step 2.

If you are taken straight to the ‘Select Application Version’ screen, go to Step 2.

Step 2

In the ‘Select Application Version’ screen

• identify which application version was created due to the capture of the UC stop notice

• go to Step 3.

Step 3

If there are any application versions after this date, there is a held change of circumstances on the claim.

If there are no application versions after this date, there are no held change of circumstances on the claim.

Note: The reason for the held change of circumstances will be displayed against the application version. By selecting the relevant version, you can identify what the change is.