SolvedTCM1000221 | How to access function make or cancel remission
From HM Revenue & Customs · Tax Credits Manual
Important Note: Please note making Remissions is only available for HMRC customers, any case with a UC marker needs to follow SPOC to SPOC process.
Step 1
On the ‘Function Menu’
select ‘Payments’
select ‘Make Remission’ from the options available to you
enter the customer’s NINO
select the ‘All’ checkbox
select ‘Ok’. You will be taken to the ‘Select Award’ screen
select the award that you want to make or cancel the remission
select ‘Ok’, you will be taken to the ‘Account Summary’ screen.