TCM1000500 | How to check if a claim is ceased due to Universal Credit (UC)

Step 1

On the ‘Function Menu’

• select ‘Application’ on the tool bar

• select ‘View’ from the options available. You will be taken to the ‘Key Entry data’-Applicant’ screen

• enter the customer’s NINO

• select the ‘all’ check box

• select OK

If you are taken to the ‘Select Application Version’ screen

• select the relevant application

• select ‘OK’. You will be taken to the ‘Application Summary’ screen

• go to Step 2

If you are taken straight to the ‘Application Summary’ screen, go to Step 2.

Step 2

If you receive a ‘pop up’ box with ‘Universal Credit’ and a date

• the claim has ceased because the customer has claimed Universal Credit (UC)

If you do not receive a ‘pop up’ box with ‘Universal Credit’ and a date

• the claim has not ceased due to Universal Credit being claimed