TCM1000451 | How to calculate the outstanding overpayment before the time to pay (TTP) arrangement

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Household Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen

• enter the customer’s NINO

• select the ‘All’ checkbox

• select the ‘Summary’ screen

• select ‘OK’. You’ll be taken to the ‘Select Award’ screen

• select the relevant award period that you’ve identified as having a TTP in place

• select ‘OK’. You’ll be taken to the ‘View Award Period Summary’ screen

• make a separate note of the figures in the ‘Payments In’ fields

Note: You’ll need the separate figures later

• add together

  • the payment in figures you’ve noted

  • the outstanding overpayment figure that you’ve previously noted

  • any class 2 remission figures (or class 5B remission figures where class 2 wasn’t available) that you’ve previously noted.

The total is the overpayment outstanding before the TTP was put in place.

Note: Some of the items listed may not be relevant depending on the customer’s circumstances.

For example: if you’ve not identified a class 2 remission, add together the payment in figure and the outstanding overpayment figure. The total will be the overpayment outstanding before the TTP was put in place.

If there’s no class 2 remission and no outstanding overpayment, the payments in figure alone will represent the overpayment outstanding before the TTP was put in place.