TCM1000199 | How to check if payments are being recovered

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen

• enter the customer’s NINO

• select the ‘Latest’ checkbox

• select ‘OK’. You will be taken to the ‘View Overpayment’ screen

• check the following in the ‘Overpayment Summary’ box

  • where ‘Suspended’ is shown in the ‘Status’ field, there is an outstanding overpayment but it is not currently being recovered

  • where ‘In Year’, ‘Cross Year’ or ‘Direct’ is shown in the ‘Recovery Method’ field, payments are being recovered

Note: the cross year recovery may be as a result of Cross Award Recovery.