SolvedTCM1000177 | How to update the customer’s phone number when the claim is pre-award
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Capture Current’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select ’OK’. You’ll be taken to the ‘Applicant 1’ screen
Note: If the ‘Signal’ screens displays, select ‘OK’.
enter the telephone number in the ‘Telephone Number’ fields
select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
select ‘OK’. You have updated the telephone number.