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TCM1000368 | How to check if a Payment Suspension has been set

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Payments’ on the toolbar

  • select ‘Maintain Payment Suspension’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen

  • enter the customer’s NINO

  • select the ‘All’ checkbox

  • select ‘OK’.

If you’re taken to the ‘Select Household’ screen

  • select the relevant household

  • select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen

  • go to Step 2.

If you’re taken straight to the ‘Maintain Payment Suspension’ screen, go to Step 2.

Step 2

Any ‘Payment Suspensions’ currently set will be shown in the ‘Suspensions currently set’ field.