TCM1000151 | How to check the award status of a rebuilt mismatched clean claim - Mismatch team only

From HM Revenue & Customs · Tax Credits Manual

Step 1

If a single clean case was rebuilt with a NINO, go to Step 2

If a single clean case was rebuilt without a NINO, go to Step 3

If a joint clean case was rebuilt and both customers’ have a NINO, go to Step 2

If a joint clean case was rebuilt and either one or both customers do not have a NINO, go to Step 3

On the ‘Function Menu’

select ‘Application’ on the toolbar
select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the NINO or the bad NINO used to rebuild the new claim
select the ‘All’ checkbox
select ‘OK’

If you are taken to the ‘Select Application Version’ screen

If you are taken to the ‘Application Summary’ screen

If you are taken to the ‘Select Application’ screen

On the ‘Function Menu’ screen

select ‘Application’ on the toolbar
select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the following customer details
- surname
- first name
- date of birth
select ‘All’
select ‘OK’. You’ll be taken to the ‘Select Individual’ screen
select the latest claim without a NINO
select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
go to Step 4

If the award status is shown as ‘Award Issued’

If the award status is shown as ‘Awaiting Award’

If the award status is shown as ‘Rejected’

If the award status is shown as ‘Withdrawn’

If the award status is shown as ‘Terminated’