TCM1000440 | How to check if PVE payments were made after the household breakdown was notified

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar

• select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen

• enter the customer’s NINO

• select the ‘All’ checkbox

• select the ‘Payment Schedule’ checkbox

• select ‘OK’. You’ll be taken to the ‘Select Award’ screen

• select the relevant award

• select ‘OK’. You’ll be taken to the ‘View Direct Payment Schedule’ screen

• select ‘View PVE’. You’ll be taken to the ‘View PVE Schedule’ screen.

If the message ‘No PVE Details To Display’ displays, take no further action.

If the message ‘No PVE Details To Display’ doesn’t display, go to Step 2.

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Step 2

In the ‘View PVE Schedule’ screen

• select ‘Applicant 1’

• make a note of the ‘Start Date’ and ‘End Date’ for any PVE payments.

If the household breakdown date was notified within the PVE period

• make a note of the daily rate (C1) shown in the ‘Net Daily Rate’ column

• count the number of days between the day after the date the household breakdown was notified and the ‘End Date’ for PVE payments

Note: Include the ‘End Date’ for PVE payments as your last day.

• make a note of this figure (C2)

• multiply the daily rate (C1) by the number of days (C2)

• make a note of this figure

• make a note of which customer the payment was made to

Note: Make a note of the PVE payments made to the customer as (C3) and PVE payment made to the partner as (C4).

• repeat the above action for ‘Applicant 2’.

If the household breakdown date wasn’t notified within the PVE period, take no further action.