TCM1000559 | How to set up a single payment plan on the National Direct Debit System (NDDS)

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - new guidance

Step 1

select ‘Single’ from the drop down menu in the ‘Plan Type’ field
select ‘Telephone’ from the drop down menu in the ‘Creation Channel’ field
select ‘Continue’, you will be taken to the ‘Create Single Payment Plan’ screen
select NTC from the drop down menu in the ‘Head of Duty’ (HoD) field

Note: The HoD details may have been carried forward from your search results

enter the HoD reference in the ‘HoD Reference’ field

Note: The reference is made up of the customer’s NINO excluding the suffix, the entitlement end date, head of duty ref (which is always N for NTC) and the ‘Check Character’ which you will have obtained from ‘Print Payslip’

For example

AA123456300609NR

enter the amount to be paid in the ‘Amount Due’ field

Note: For multiple overpayments you must complete each ‘Head of Duty’, ‘HoD Reference’ and ‘Amount Due’ field, with each row occupying details of one overpayment

enter the date of the payment in the ‘Collection Date’ field

Note: This must be at least 14 days after the date you set up the arrangement

select ‘Calculate Summary’. A summary of the payment and the date we will take the payment will be displayed below
confirm the payment and the date with the customer

If the customer agrees with the payment

select ‘Save’
select ‘Finish’

If the customer wants to amend / does not agree with the payment

select ‘Change Payment Plan’
return to the beginning of this step to re-enter the details