SolvedTCM1000174 | How to obtain the customer’s phone number when claim is post award
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘Latest’ checkbox
select ’OK’. You’ll be taken to the ‘Applicant 1’ screen
Note: If the ‘Signals’ screen displays, select ‘OK’.
any telephone numbers we hold for the customer will be shown in the ‘Telephone Number’ fields.