TCM1000080 | How to check or update the PAD notes
From HM Revenue & Customs · Tax Credits Manual
Step 1
If you are in an open record, go to Step 2.
If you are not in an open record, go to Step 3.
Step 2
On the ‘CPT’ desktop screen
select the ‘POca Control Panel’
select ‘View Worklist’. You will be taken to the ‘View Worklist’ screen
select the record you are working on
select ‘open New PAD’
go to Step 4.
Step 3
In Microsoft Excel
select ‘SEES’ on the toolbar
select ‘xmls Forms’ from the options available
select ‘National’
select ‘POca Request’ from the options available
select ‘OK’. You will be taken to the ‘PAD’ main screen
go to Step 4.
Step 4
If you are checking the PAD notes
read the notes entered in the PAD notes box
take no further action
If you are updating the PAD notes
select the PAD notes box
enter the standardised message or update followed by your initials
click the ‘Save’ macro button at the top left corner of the PAD. You will be taken to the POca Worklist.
click the ‘Show Open’ macro and double click on the case you are working
click the ‘Archive’ macro
take no further action.