TCM1000447 | How to view Household Account to establish if all the manual payments have been posted to the customer's account

From HM Revenue & Customs · Tax Credits Manual

Step 1

On the ‘Function Menu’

select ‘Household’ on the toolbar
select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select the ‘Postings’ checkbox
select ‘OK’. You’ll be taken to the ‘Select Award’ screen
Note: An error message may be displayed stating you are denied access to details for that customer. If this happens, follow the guidance in TCM0068160.
go to Step 2.

Step 2

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

On the ‘Select Award’ screen

select the tax year which relates to the manual payments you noted at step 2 of the guidance you were following
select ‘OK’. You’ll be taken to the ‘View Award Period Postings’ screen
from the notes you made at step 2 of the guidance you were following, check that all the manual payments have been recorded posted on the schedule. This will be shown as one of the following Posting types
- ‘MGPC’ for manual payments for Child Tax Credit (CTC)
- ‘MGPW’ for manual payments for Working Tax Credit (WTC)
- ‘MGPM’ for multiple manual payments.
  Note: The schedule breaks down the total amount for each manual payment, for example a payment of £1,000 recorded on Household Notes will show as £350, £350 and £300 on the schedule with the same due date.