SolvedTCM1000410 | How to compare details of the failed and existing claim when dealing with a verification failure
From HM Revenue & Customs · Tax Credits Manual
Version 1.0
Changes to previous version - new guidance.
Step 1
Check the following details are the same on both claims. Make a note of any that aren’t. In a joint claim, check both customer’s details.
To check the existing claim, go to Step 2.
To check the failed claim, go to Step 3.
Step 2
On the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select ‘OK’.
If you’re taken to the ‘Select Application’ screen
select the relevant claim
select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
go to Step 4.
If you’re taken to the ‘Select Application Version’ screen
select the most recent version
select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
go to Step 4.
If you’re taken straight to the ‘Application Summary’ screen, go to Step 4.
Step 3
On the ‘Function Menu’
select ‘File’ on the toolbar
select ‘Next Function’ from the options available. You’ll be taken to the ‘Work Management - Select Next Function’ screen
select ‘View Application’
select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
go to Step 4.
Step 4
On the ‘Application Summary’ screen
check the details on both claims for
first line of the address
postcode
make a note of any discrepancies and the telephone number
select ‘Continue’ until you’re on the ‘Children’ screen
go to Step 5.
Step 5
On the ‘Children’ screen
check both claims for all children on the claims for
names
dates of birth
make a note of any discrepancies
select ‘Continue’ until you’re on the ‘Work’ screen
go to Step 6.
Step 6
On the ‘Work’ screen
check the following for both customers
number of paid jobs
hours worked
employment details
or
self employment details
make a note of any discrepancies
select ‘Continue’ until you’re on the ‘Income’ screen
go to Step 7.
Step 7
On the ‘Income’ screen
check both claims for the following
qualifying benefits
income
make a note of any discrepancies
select ‘Continue’ until you’re on the ‘Payment’ screen
go to Step 8.
Step 8
On the ‘Payment’ screen, check the following for both customers
account name
account number
sort code
building society reference
bank/ building society
branch
address line 1
post code.