TCM1000632 | How to view the date of issue of an Individual Debt Statement (IDS) – TC1131

From HM Revenue & Customs · Tax Credits Manual

Step 1

On the ‘Function Menu’

select ‘Renewal’ on the toolbar
select ‘Re-issue Notices’ from the options available. You will be taken to the ‘Key Entry Data’ field
enter the customer’s NINO
select ‘OK’.

If you are taken straight to the ‘Request Re-issue of Notice’ screen, go to Step 2.

If you are taken to the ‘Select Individual’ screen

select the relevant individual
select the ‘IDS’ pushbutton. You will be taken to the ‘Request Re-issue of IDS’ screen

If you are taken to the ‘Select Application’ screen

select the relevant claim
select the ‘IDS’ pushbutton. You will be taken to the ‘Request Re-issue of IDS’ screen
go to Step 3.

Note: if there has been one or more Individual Debt Statements (IDS) issued, the ‘IDS’ pushbutton will be available and you will be taken to the ‘Request Re-issue of IDS’ screen. If there has not been an ‘IDS’ issued, the ‘IDS’ pushbutton will be unavailable.

Step 2

On the ‘Request Re-issue of Notice’ screen

select the ‘IDS’ pushbutton. You will be taken to the ‘Request Re-issue of IDS’ screen
go to Step 3.

Step 3

Note: From 15 June 2018 some historical NTC notices are no longer available to issue to customers. An unavailable historical notice may be required for an appeal or tribunal, or because the original notice has been lost / damaged, or because another government department has asked for a copy of a notice. The information can only be provided from the customer’s tax credits account, we are unable to send them a duplicate or copy of the original notice. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

In the ‘Request Re-issue of IDS’ screen

select the appropriate ‘IDS’ from the ‘IDS List’ box
make a note of the date of issue shown of the IDS
select the ‘Cancel’ button
take no further action.