Skip to content
Solved

TCM0370240 | Stopping tax credits: work lists (unprocessed): Compliance, SCO or inhibited only

From HM Revenue & Customs · Tax Credits Manual

Archived 22/07/2016

Checklist

Before you follow this guidance, make sure you

  • follow the guidance in TCM0138020

  • have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu

  • are in the correct MU. Use TCM0322460 for the correct MU number.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check if the Compliance Terminated signal is set. For how to do this, use TCM1000403

If the ‘Terminated Compliance’ signal is set, go to Step 2

If the ‘Terminated Compliance’ signal is not set, go to Step 3.

Step 2

Transfer work item. For how to do this, use TCM1000023

  • update Household Notes with the note TI64 from TCM0174020. For how to do this, use TCM1000001

  • take no further action.

Step 3

Make a note of any signals that have been set. For how to do this, use TCM1000117

If the Inhibited signal is set, go to Step 4

If the ‘claim under enquiry’ or ‘refer to SCO’ signal is set, go to Step 5

If there are any other reasons why the item is on the worklist in addition to SCO, Inhibited or Compliance, go to Step 10.

Step 4

Check the reason the Inhibit signal was set. For how to do this, use TCM1000578

Step 5

Check if the customer’s In Year Specified Date (IYSD) has been reached. For how to do this, use TCM1000590

If the customer’s IYSD has not yet been reached, go to Step 6

If the customer’s IYSD has been reached and the ‘Claim under enquiry’ or ‘Inhibited’ signal is set, go to Step 7

If the customer’s IYSD has been reached and the ‘SCO’ signal is set, go to Step 8.

Step 6

Set an action date of one day after the customer’s IYSD. For how to do this, use TCM1000008

  • transfer the work item to the ‘Unprocessed IYS17 Compliance’ MU. For how to do this, use TCM1000023

Note: If you are already in the ‘Unprocessed Compliance MU’, leave the item on the work list

  • update Household Notes with the message TI65

  • take no further action.

Step 7

Contact Claimant Compliance Officer (CCO). For how to do this, use TCM1000022

If they tell you to continue with your action

  • ask them to remove the Compliance or Inhibit marker

  • go to Step 9

If they tell you to stop your action

  • ask the CCO for an action date

  • set the action date on the Unprocessed IYS17 work list item. For how to do this, use TCM1000008

  • transfer the work item to the ‘Unprocessed IYS17 Compliance’ MU. For how to do this, use TCM1000023

Note: If you’re already in the ‘Unprocessed Compliance MU’, leave the item on the work list

  • send any correspondence to the CCO

  • update Household Notes with the message TI66

  • take no further action.

Step 8

Contact the Criminal Investigations Officer (CIO).

Note: The CIO contact details will be in Household Notes. For how to do this, use TCM1000067

If they tell you to continue with your action, go to Step 9

If they tell you to stop your action

  • ask the CIO for an action date

  • set the action date on the Unprocessed IYS17 work list item. For how to do this, use TCM1000008

  • transfer the work item to the ‘Unprocessed IYS17 Compliance’ MU. For how to do this, use TCM1000023

  • send any correspondence to the relevant CIO

  • update Household Notes with the message TI67

  • take no further action.

Step 9

Check for other reasons for the worklist item in addition to the ‘Compliance’, ‘SCO’ or ‘Inhibited’ reason.

If there are any other reasons

  • follow the guidance in TCM0370680

Note: When following the relevant guidance, do not repeat the Compliance steps.

If there are not any other reasons, go to Step 11.

Step 10

Check if the work item is still on the work list. For how to do this, use TCM1000409

If the work item is still on the work list, go to Step 16

If the work item is not still on the work list

  • take no further action.

Step 11

Check for any other signals. For how to do this, use TCM1000598

If the Complex signal is set

  • transfer the work item to the International team. For how to do this, use TCM1000023

  • send any correspondence to the (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • update Household Notes with the message TI68

  • take no further action

If the Appeal signal is set, go to Step 15

If neither the Complex nor Appeal signal is set and the claim still has ‘Claim under enquiry’ or ‘SCO’ signal set, go to Step 13

If any other circumstances apply, go to Step 12.

Step 12

Process the Award Declaration. For how to do this, use TCM1000600 and TCM1000409

If the work item is still on the work list

  • transfer the work item to the corresponding ‘Worked and Cleared’ MU

  • update Household Notes

  • take no further action

If the work item is not still on the work list, take no further action.

Step 13

Make a note of IYS17 details. For how to do this, use TCM1000571

Step 14

Access function Amend Application

Note: Ensure you enter ‘A’ for each entry

  • complete the amend finish screen. For how to do this, use TCM1000032

If you have made all the changes, go to Step 16

If you cannot make the changes, take no further action.

Step 15

  • update Household Notes with the message TI47

Note: The Appeals area will finalise the claim when they have finished their action

  • take no further action.

Step 16

Finalise UY. For how to do this, use TCM1000602

If the work item is still visible

  • transfer the work item to the to the ‘Unprocessed IYS17 Phase 2 worked and cleared’ MU

  • update Household Notes.