Skip to content
Solved

TCM0370600 | Stopping tax credits: work lists (unprocessed): verification failure

From HM Revenue & Customs · Tax Credits Manual

Archived 19/07/2016

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice.

Step 1

If you are dealing with a new work item, go to Step 2

If you are dealing with a reply to previous enquiry

  • follow the relevant guidance in Application Work Lists to resolve the Verification Failure

  • return to this guidance

  • go to Step 4

If you are dealing with an expired action date

  • follow the relevant guidance in Application Work List

  • return to this guidance

  • go to Step 4.

Step 2

Check Verification Failure information. For how to do this use, TCM1000107

  • make a note of the MU number

  • make a note of the reason for the Verification Failure

  • go to Step 3.

Step 3

If the reason includes rule 2b, 4, 5 or 12

  • follow the relevant guidance in Application Work Lists to resolve the Verification Failure

  • return to this guidance

  • go to Step 4.

If the reason does not include rule 2b, 4, 5 or 12, go to Step 6.

Step 4

If the Verification Failure is resolved, go Step 5

If the Verification Failure is not resolved

  • take no further action.

Step 5

Following the action you have taken check if the UY award has been finalised.

If the UY award has been finalised, go to Step 8

If the UY award has not been finalised and there is no outstanding appeal, go to Step 8

If the UY award has not been finalised and there is an outstanding appeal, go to Step 7.

Step 6

Process the award declaration. For how to do this use TCM1000584

If the incompatible warning message appears

If any other warning message appears

  • select the ‘process’ button

  • go to Step 8

If no warning messages appear

Step 7

Note: When the Appeal has been resolved the Appeals team will ‘Finalise’ the UY award

  • update Household Notes with message TI76 fromTCM0174020. For how to do this use TCM1000001

  • send any relevant correspondence to storage. For how to do this use TCM0074140

  • go to Step 8.

Step 8

Check if the work item is still visible on the ‘Unprocessed IYS17’ work list. For how to do this use TCM1000409

If the work item is no longer visible

  • update Household Notes to record any action taken. For how to do this use TCM1000001

  • send any correspondence to storage. For how to do this use TCM0074140

  • take no further action.

If the work item is still visible on the ‘Unprocessed IYS17’ Work List with a new reason

  • transfer the work item to the Appropriate MU for the relevant work list reason. See TCM0322460 for the correct MU number. For how to do this use TCM1000023

  • take no further action.

If the work item is still visible on both the ‘Unprocessed IYS17’ Work List and the ‘Verification Failures’ Work List

  • transfer the ‘Unprocessed IYS17’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023

  • transfer the ‘Verification Failures’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023

  • take no further action.